Store policy

🛍️ SHOPPING POLICY

Welcome to our webshop! We believe it is important that you can shop safely, clearly, and pleasantly. Below you will find all the important information regarding ordering, payment, shipping, returns, warranty, and customer service.

1. ORDERING

Placing an order is simple:

  1. Choose the desired product.
  2. Add the product to your shopping cart.
  3. Check your order.
  4. Enter your details.
  5. Choose an available payment method.
  6. Complete the payment.
  7. You will receive an order confirmation.

Always check your details and order carefully before you definitively place the order.

2. PAYMENT METHODS 💳

You can pay online with us using:

  • iDEAL
  • Wero
  • Visa
  • Mastercard
  • American Express
  • Maestro
  • PayPal

The available payment methods are displayed during checkout.

3. ORDER CONFIRMATION 📧

After a successful order, you will receive a confirmation with the most important details of your order.

Have you not received a confirmation? Check your spam or junk mail folder first. Still can't find the confirmation? Then please contact us.

4. SHIPPING 📦

Our normal expected delivery time is:

3–10 business days

The actual delivery time may depend on the product, the carrier, and other circumstances.

When a track & trace code is available, you will receive it as soon as your order has been shipped.

5. PRE-ORDER ⏳

Some products are available as a pre-order.

For pre-order products, an expected delivery time applies of:

2–4 weeks

The expected delivery time of a pre-order may therefore be longer than our normal delivery time of 3–10 business days.

Always check the product page before placing a pre-order.

6. TRACK & TRACE 🔎

When your order has been shipped and tracking is available, you will receive a track & trace code.

With this code, you can follow the progress of your order.

Have you not received tracking or is your tracking not working? Please contact us with your order number.

7. RETURNS & COOLING-OFF PERIOD 🔄

For online purchases, you as a consumer have a 14-day cooling-off period in many cases. Within this period, you can cancel the purchase, unless a legal exception applies.

Do you want to return a product? Please check our return policy first for the conditions and return procedure.

Any exceptions to the cooling-off period are stated when they apply.

8. REFUNDS 💰

When a return or cancellation is approved, the purchase amount will be refunded according to our return policy and applicable legal rules.

The method and timing of the refund may depend on the situation.

9. WARRANTY 🛡️

Our products currently come with a 1-year warranty, when this is stated for the respective product.

In addition, your legal rights regarding warranty and conformity remain applicable.

Do you have a problem with your product? Please contact us and provide your order number and a clear description of the problem.

10. DAMAGED PRODUCT 📦

Have you received a damaged product?

Please contact us as soon as possible.

Include the following:

  • Your order number
  • Which product is damaged
  • A description of the damage
  • Photos of the product
  • If possible, photos of the packaging

We will review the situation and help you with an appropriate solution.

11. WRONG PRODUCT RECEIVED

Have you received a different product than you ordered?

Please contact us with your order number and photos of the received product.

We will check your order and help you further with the solution.

12. CANCELING AN ORDER ❌

Do you want to cancel your order?

Please contact us as soon as possible.

If your order has not yet been processed or shipped, we can check if cancellation is still possible.

Even if an order has already been shipped, the applicable legal consumer rights remain in effect.

13. PRODUCT INFORMATION 🛍️

Do you have questions about a product?

On the product page, you will find the available information about the product, such as features, specifications, and price.

Can't find the answer? Please contact us. We are happy to help you further.

14. CUSTOMER SERVICE 💬

Do you have a question about:

  • A product
  • Your order
  • Payment
  • Shipping
  • Track & trace
  • Returns
  • Warranty
  • A damaged product
  • A wrong product
  • A cancellation

Please contact our customer service.

For questions about an order, always include your order number. This allows us to help you faster.

15. COMPLAINTS 📢

Are you not satisfied with your order or our service?

Please contact us and clearly describe what happened.

If possible, include your order number so that we can assess and handle your complaint as quickly as possible.

16. PRIVACY 🔐

We value your privacy.

Personal data is carefully processed and protected according to our privacy policy and applicable privacy legislation.

Personal data may be necessary, for example, to process your order, deliver your order, or assist you with a customer service inquiry.

For more information, you can view our full Privacy Policy.

17. SAFE SHOPPING 🔒

We do our best to process your order and data carefully.

When ordering, always check:

  • Your name
  • Your delivery address
  • Your email address
  • Your order
  • The total amount

Keep your order confirmation and order number after ordering.

18. IMPORTANT INFORMATION

The information on our website is kept as clear and up-to-date as possible.

Delivery times, product information, and available payment methods may vary per product or order. Therefore, always check the information displayed during ordering.

19. CONTACT 📩

Do you have any more questions or need help?

Feel free to contact our customer service.

We are happy to help you further.

Thank you for your trust and enjoy your order! 🛍️